privacy policy

First to Eleven values your privacy. This policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or contact us.

1. Information We Collect
We may collect personal information when you:

Place an order (name, email, shipping/billing address, payment info)
Subscribe to our mailing list
Fill out a contact form

We also collect basic website usage data (such as browser type, IP address, and time spent on pages) to improve your experience.

2. How We Use Your Information
Your information may be used to:

Process and fulfill orders
Send order confirmations and updates
Respond to your inquiries or customer service requests
Improve our website and services
Send occasional emails about new merch, music releases, or upcoming events (if you opted in)

3. Sharing Your Information
We do not sell or rent your personal information. We only share it with trusted third-party services necessary to run our website (e.g., payment processors, shipping partners), and only to the extent required.

4. Cookies
We use cookies to improve site performance and personalize your experience. You can choose to disable cookies in your browser settings if you prefer.

5. Your Rights
You can request to:

Access the data we have about you
Update or correct your information
Unsubscribe from our emails
Request that your data be deleted (where legally applicable)

To do so, contact us at: first2eleven@gmail.com

6. Data Security
We take reasonable steps to protect your information but cannot guarantee complete security due to the nature of the internet.

7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Updated: July 8, 2025